Shipping Policy

Delivery Time

Our estimated delivery time is 8 calendar days. Calendar days include weekends.

Delivery times are estimates and may vary due to carrier delays, holidays, customs clearance, or other circumstances affecting transit.

Shipping Costs

Any applicable shipping charges are displayed at checkout before you complete your purchase.

If your order qualifies for a free shipping promotion, the discount will be reflected at checkout.

Order Tracking

When tracking information becomes available, you will receive a shipping update using the contact details provided with your order.

Tracking updates may take some time to appear after a parcel has been handed to the carrier.

Shipping Address

Please check that your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible through our Contact page. We will check whether the address can still be updated. Changes may not be possible once an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery time, please contact us with your order number so we can investigate.

If tracking shows “delivered” but you cannot locate your parcel, check your mailbox, nearby delivery locations, and with other members of your household. Then contact us if it is still missing. Additional information may be needed to investigate the delivery.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives.

If an item is damaged, contact us within 30 days of delivery and include:

• Your order number.
• A description of the issue.
• Clear photos or a video showing the item, packaging, and damage.

For incorrect or missing items, contact us promptly with your order number and photos or video of the package and its contents.

Once the issue has been reviewed, we will confirm the appropriate next steps, which may include a replacement or refund.

Please contact us before returning any item. A physical return may not be required.

Contact Us

For shipping questions or help with an order, please use our Contact page and include your order number.