Refund policy

Returns & Refund Policy

We want you to feel confident when purchasing from Serea. If you are not satisfied with your order, you may request a return within 30 days of receiving it.

30-Day Return Policy

To be eligible for a return:

  • You must contact us within 30 days of the confirmed delivery date.

  • The product must include all parts, accessories and charging components originally supplied with it.

  • The product must not have been intentionally damaged, misused, modified or handled negligently.

  • Proof of purchase or your order number is required.

Reasonable use of the product to determine whether it is suitable for you is permitted. However, we cannot accept products showing damage caused by improper use, accidents, unauthorized modification or failure to follow the provided instructions.

Returns requested more than 30 days after confirmed delivery may not be accepted.

How to Request a Return

To begin a return, contact us at supportserea@gmail.com and include:

  • Your full name

  • Your order number

  • The reason for the return

  • Photographs or a short video if the product is damaged, defective or incorrect

Please do not return the product before receiving return instructions and the approved return address from us. Products sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery. Include clear photographs or a short video showing the issue, along with photographs of the packaging if it arrived damaged.

After reviewing your claim, we may offer:

  • A replacement at no additional cost

  • A full refund

  • Another appropriate resolution agreed with you

When the product arrives damaged, defective or incorrect, Serea will cover reasonable return shipping costs if a return is required.

Change-of-Mind and Satisfaction Returns

If the product arrived correctly and without defects but you are not satisfied with it, you may still request a return within 30 days of delivery.

For these returns:

  • The customer is responsible for return shipping costs.

  • The original shipping charge, if applicable, is non-refundable.

  • The product must meet the eligibility conditions described above.

  • We recommend using a tracked return service, as we cannot be responsible for returned packages lost in transit.

Customer-Caused Damage

We cannot approve a refund or replacement when the product has been:

  • Intentionally damaged

  • Broken through misuse or negligent handling

  • Modified or repaired without authorization

  • Used contrary to the provided instructions

  • Damaged after delivery through an accident or improper storage

If a returned product does not meet the conditions of this policy, we will contact you with the outcome of our inspection.

Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional processing time before the refund appears in your account.

We cannot issue a refund to a different card, bank account or payment method.

Exchanges

If you received a damaged, defective or incorrect product, contact us before placing another order. After reviewing the issue, we may arrange a replacement.

For other exchanges, the quickest option is usually to return the original product and place a new order after the return has been approved.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order.

We will try to accommodate your request, but we cannot guarantee cancellation after the order has entered processing or has been sent to the supplier or carrier. If the order has already shipped, you may request a return after receiving it.

Sale Items

Products purchased at a promotional or discounted price are covered by the same 30-day return conditions unless clearly stated otherwise before purchase.

Contact Us

For questions about returns, refunds or damaged products, contact us at:

[SUPPORT EMAIL]

Nothing in this policy limits any consumer rights that cannot legally be excluded in the customer’s country or region.