Shipping policy
Shipping Policy
Thank you for shopping with Serea. This Shipping Policy explains how orders are processed, shipped and delivered.
Where We Ship From
Orders ship from a fulfillment warehouse in the United States.
Estimated Delivery Time
Estimated delivery is within 8 calendar days of placing your order. This includes order processing and transit time.
Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, incorrect address information, periods of unusually high order volume or other circumstances outside our reasonable control. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Shipping Costs
Serea currently provides free tracked standard shipping to supported destinations unless a different shipping charge is clearly displayed at checkout.
Any applicable shipping cost will be shown before you complete your purchase.
Order Tracking
When your order ships, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to appear after the carrier receives the package. A temporary lack of tracking updates does not necessarily mean the package has stopped moving.
Shipping Destinations
We ship only to destinations available during checkout. If your country or region cannot be selected at checkout, we are currently unable to deliver there.
Correct Shipping Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact us immediately at supportserea@gmail.com if you notice an error in your shipping information.
We will try to update the address before the order is processed, but we cannot guarantee changes after an order has entered processing or has been transferred to the carrier.
Serea is not responsible for delivery failure or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
Delayed Orders
If your order has not arrived within the estimated delivery period, please:
Review your tracking information.
Check that the delivery address in your order confirmation is correct.
Check with household members, neighbors or the local carrier.
Contact us at supportserea@gmail.com with your order number.
We will review the tracking information and assist you in contacting the carrier when appropriate.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it, please:
Check around the delivery location.
Ask household members or neighbors.
Contact the carrier using the tracking number.
Allow one additional business day, as some carriers mark packages as delivered shortly before completing delivery.
If the package is still missing, contact us at supportserea@gmail.com so we can review the situation.
Lost Packages
If tracking does not update for an extended period or the carrier confirms that the package has been lost, contact us with your order number.
After reviewing the case with the carrier, we may offer a replacement or refund when appropriate.
Damaged Packages
If your order arrives damaged, contact us within 30 days of delivery and include:
Your order number
Clear photographs or a short video showing the damage
Photographs of the packaging and shipping label
We will review the issue according to our Returns & Refund Policy and may provide a replacement or refund.
Customs, Taxes and Import Charges
Orders to U.S. addresses ship domestically and are not subject to import duties. For any destination outside the United States offered at checkout, customs duties, import taxes or other charges may apply. Unless clearly stated otherwise at checkout, these charges are not included in the product price and are the responsibility of the customer.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will try to accommodate your request, but changes or cancellations cannot be guaranteed after the order has entered processing or has been transferred to the carrier.
Contact Us
For questions about shipping, delivery or tracking, contact us at supportserea@gmail.com.